Refund and Delivery Information
We accept payments via Credit Card (Mastercard & VISA). Prices quoted are in UAE Dirhams and all payments are to be made in UAE Dirhams.
All prices quoted are based on advance payments unless otherwise agreed in writing.
Our prices are subject to change at any time without prior notice.
We will bill your credit card as soon as you place an order with us. We carry this out to ensure that we can deliver at your chosen delivery time. Once the amount was confirmed by your bank we will process your order. If on occasion a product may be unavailable after processing your order and billing your credit card we will provide you with an option (i) to consider selecting an alternative product or (ii) opting for a refund. It may take up to 15 days for a refund to be credited back to your card.
We cannot process your deliveries if your credit card company does not authorize the payment prior to the requested delivery date. Should we incur any additional costs due to a delay in payments or short payments that are not in line with your order you agree to compensate these costs for us in due course.
Should a payment not be processed by your bank you need to contact us directly via phone or email to correct your order as soon as possible during our business hours. Please note that changes to your order cannot be done through the web based system until we have received your payment.
After a successful order and payment, Essentially will provide you with an order confirmation via email to confirm your purchase and payment status.
Orders & Deliveries
Simple aims to provide the customers with an efficient and easy to use order and delivery service. By submitting your order through our website you issue a firm purchase reques. You are provided with an option of picking dellivery time options. On occasion some delivery times may be oversubscribed and may not be available .
We try very hard to ensure that all deliveries take place on time, unfortunately eements such as force majeure, traffic, weather and on occasion, fulfillment delays may contribute to delays in delivery beyond our control and we will not be in a position to compensate for any loss. We reserve the right to reject orders without reason. This could for instance be the case where we expect complications with logistics and delivery times.
At this time, we deliver across Abu Dhabi. City limits apply. Deliveries to other emirates in the UAE may be available on request and would incur additional logistics charges.
We will deliver to the location that you selected as delivery address in your purchase order. We reserve the right not to ship to all possible locations . we will inform you during your registration process if we foresee any issues with delivery to the address of your choice.
You are responsible to prepare a successful handover of your delivery on the date chosen during your ordering process and to provide us with all necessary instructions to be able to deliver the product to you in time.
Should we be unable to deliver to the address provided by you, we will attempt to contact you via phone using the number stored in your customer profile. You need to ensure that you are available on the number provided.
If no person is available to receive a delivery and you have not communicated the arrangements to be made for delivery ie leave at designated point outside the house or aprtment the order will be returned and re-delivered at your expense. Once delivery is made, we are not responsible for items left to spoil.
We hope that you're happy with our products and we are committed to deliver your order in the right condition.
You are responsible to check all deliveries for content, damages and accuracy immediately after receipt and to contact us via phone or email in case of any defects or missing items are noticed immediately after the delivery. Within 2 hours after the delivery, we will consider the shipment as accurately delivered to you and cannot accept any claims of defects or missing items.
Incorrect deliveries or products that are not in line with these Terms & Conditions will be credited back to you. Apart from that our liability is limited to the total value of products provided incorrectly.
You have the possibility to communicate a change of your delivery address to us latest 48 hours prior to requested delivery date by sending an email to info@simplecafe.ae We will do our best to fulfill your changed delivery requests timely and consistently, however we cannot guarantee that your delivery reaches you at the exact time requested. We cannot be held liable for delayed deliveries.
